Terms and Conditions

PTL is a Kenyan pharmaceutical and medical-device distributor. Among other programmes, PTL supports private-sector access to subcutaneous depot medroxyprogesterone acetate (DMPA-SC, including the Sayana Press presentation), pharmacist counselling, and the Phillips Top 100 Pharmacy and Healthcare Practitioners programme.

Jasmine is PTL's digital companion for contraceptive journeys, clinic and pharmacy workflows, supply-chain visibility, training, loyalty, and related health services in Kenya.

• "Platform" means the Jasmine website, progressive web app, APIs, maps, QR check-in tools, and related services.
• "User" means anyone who accesses the Platform, whether or not registered.
• "Account Holder" means a registered user assigned a role (patient, clinic, pharmacy, wholesaler, distributor, external auditor, or an administrator role created by PTL).
• "Health Professional" means a clinic, pharmacy, or other licensed provider using the Platform in a professional capacity.
• "PHI" means protected or sensitive health information as described in the Digital Health Act 2023 and the Kenya Data Protection Act 2019.
• "Affiliate Pharmacy" means a PPB-licensed premise verified on the Platform to offer counselling, dispensation, or QR check-in.

• You must be at least 18 years old to create an account, unless you are accessing youth-friendly reproductive health information with verifiable parental or guardian consent where Kenyan law requires it.
• Regulated clinical, pharmacy, wholesale, and distribution features are intended for persons and entities with legal standing in Kenya and, where applicable, valid PPB, facility, or professional credentials.
• You must provide accurate registration details. Pharmacy and clinic accounts may remain limited until PTL or a designated administrator verifies licences, premise numbers, and supporting documents.
• You are responsible for keeping login credentials confidential and for activity under your account. Notify us immediately at customerservice@ptlkenya.com if you suspect unauthorised access.
• Multi-factor authentication is required for Health Professional accounts and strongly recommended for all users.
• We may suspend or close an account that is fraudulent, unsafe, unverifiable, inactive in a way that creates compliance risk, or otherwise in breach of these Terms.

Subject to these Terms and your role permissions, the Platform may allow you to:

• Create a health profile, track family-planning injections, and receive reminders.
• Use the AI reproductive-health chatbot for evidence-based information grounded in Kenya's national family-planning guidelines.
• Locate affiliate pharmacies and facilities, including QR check-in and loyalty at verified premises.
• Order OTC items through the e-pharmacy marketplace; POM items are dispensed only by verified pharmacists against a valid prescription.
• Contribute to or manage ring-fenced treatment wallets via M-Pesa where that feature is enabled.
• Complete training modules and, for eligible professionals, access Phillips Top 100 CPD meetings and related records.
• For authorised professionals: manage records, prescriptions, inventory, dispensation, demand maps, supply agreements, or read-only audit views.

Features may differ by role, verification status, county, and product availability. We do not guarantee that every module is available to every user at all times.

• Always consult a qualified clinician or pharmacist before starting, stopping, or switching a contraceptive method, including DMPA-SC / Sayana Press or any other product referenced on the Platform.
• Self-injection, where permitted, must follow counselling and instructions from a trained provider. The Platform does not itself administer injections or certify that you are a suitable candidate for a method.
• Product names (including Sayana Press) remain the trademarks of their respective owners. PTL's role is as a Kenyan distributor and digital-service operator, not as the manufacturer of every listed product.
• In an emergency, call 999, 911, or your nearest emergency facility immediately. Map and chatbot tools are supplementary only.

• Pharmaceutical practice on the Platform is intended to align with the Pharmacy and Poisons Act (Cap 244), PPB internet-pharmacy guidance, Good Distribution Practices, and advertising rules.
• You must not use the Platform to obtain or supply Prescription-Only Medicines without a valid prescription and a verified professional account where required.
• Pharmacists and premises must keep PPB licences current. PTL may request documents and may pause access pending review. Credential queries: customerservice@ptlkenya.com.
• Prices and stock shown on the Platform are indicative and may change. A sale is concluded with the dispensing pharmacy or supplier, subject to that premise's own terms, except where PTL is the named seller.
• Adverse events and suspected counterfeits should be reported through the Platform where available and to the PPB pharmacovigilance system as required by law.

• Where enabled, contributions via Safaricom M-Pesa (Daraja) are processed by Safaricom. Confirmed STK Push payments are generally final; raise a dispute within 14 days at customerservice@ptlkenya.com.
• Ring-fenced treatment wallets are operational ledgers for named care costs. They are not deposit, savings, or investment accounts, and PTL is not a licensed deposit-taking institution.
• Beneficiaries cannot withdraw ring-fenced balances as cash. Release is tied to verified care or dispensation events.
• Any platform or processing fee is disclosed at the contribution or checkout step. Transaction fees charged by Safaricom or other payment partners are their own.

• Loyalty points have no cash value and cannot be exchanged for money.
• Points may be earned for verified pharmacy check-ins, education, or other published activities, and redeemed only for listed non-drug rewards or offers.
• Check-in may be subject to a cooldown (for example 24 hours) to prevent abuse. Fraudulent check-ins may void points and lead to suspension.
• We may change earning rates, eligible premises, and redemption catalogues with reasonable notice. Unused points expire 24 months after last qualifying account activity unless a specific offer states otherwise.

• Training modules and CPD signposts are educational. Completion does not by itself confer a PPB licence, specialist registration, or employment.
• Phillips Top 100 meeting RSVPs, check-ins, and credit records support PTL's professional programme. External CPD ledgers remain authoritative where PTL points to an outside system.
• Eligibility for Top 100 features may be limited to flagged clinic, pharmacy, or distributor members.

• Clinic, pharmacy, wholesaler, distributor, and auditor accounts must be used only for authorised professional purposes.
• You must not access another person's PHI except as permitted by your role, a care relationship, consent, or law.
• Supply agreements, demand maps, and real-world evidence tools are for legitimate distribution and public-health uses. They are not a licence to share identifiable patient data outside the Platform.
• External auditors receive read-focused access to logs and de-identified reports and must not attempt to re-identify individuals.

You must not:

• Misrepresent your identity, age, professional qualifications, or premise licence.
• Upload counterfeit, unregistered, or mislabelled health products, or promote off-label claims.
• Interfere with security, scrape the Platform, or attempt to bypass role-based access controls.
• Use the chatbot or any content as a substitute for emergency care or a personalised prescription.
• Post defamatory, unlawful, or harassing content, or content that violates KDPA, the Digital Health Act 2023, Cap 244, the Computer Misuse and Cybercrimes Act 2018, or other Kenyan law.
• Use the Platform to discriminate against any person in the provision of health services.

If you use the Platform as a consumer, you have rights under Article 46 of the Constitution of Kenya, 2010, and the Consumer Protection Act, 2012 (No. 46 of 2012), including rights relating to quality, safety, information, and redress. Nothing in these Terms is intended to exclude or limit rights that cannot lawfully be excluded, including remedies for unfair practices, false or misleading representations, or (where the Act applies) cancellation of certain internet agreements.

Consumer complaints about goods or services may be raised with us first at customerservice@ptlkenya.com. You may also contact the Competition Authority of Kenya at https://www.cak.go.ke where the matter falls within its mandate.

We process personal data as described in our Privacy Policy, including sensitive health data under the Kenya Data Protection Act 2019 and record-keeping duties under the Digital Health Act 2023. Cookie use is described in our Cookie Policy. Data protection questions: dpo@dhp.ke. Complaints may also be lodged with the ODPC at https://www.odpc.go.ke or 0800 722 722.

Jasmine branding, the PTL mark, software, layouts, and compilations are owned by PTL or its licensors. Ministry of Health guidelines and government datasets remain the property of the Republic of Kenya or the relevant agency. Product trademarks belong to their owners. You receive a limited, revocable, non-exclusive licence to use the Platform for its intended purpose. You may not copy, reverse engineer, or commercially exploit the Platform except as Kenyan law expressly allows.

We aim to keep the Platform available but do not warrant uninterrupted or error-free operation. Maintenance, force majeure, third-party outages (including cloud, maps, or M-Pesa), or regulatory action may limit features. We may add, change, or withdraw modules, including campaign content, with or without notice where needed for safety or law.

To the extent permitted by Kenyan law, and without limiting Section 12:

• The Platform is provided on an "as is" and "as available" basis.
• PTL is not liable for clinical decisions made by independent Health Professionals, for product quality after a pharmacy has dispensed to you (except where PTL is the seller and liability cannot be excluded), or for harm caused by ignoring professional advice.
• PTL is not liable for indirect or consequential loss, lost profits, or data loss, except where caused by our fraud, gross negligence, or a duty that cannot be limited.
• Subject to those exceptions and to mandatory consumer and product-liability law, our aggregate liability arising out of these Terms is limited to the greater of (a) fees you paid to PTL for the Platform in the 12 months before the claim and (b) Kenya Shillings ten thousand (KES 10,000).
• Nothing in these Terms excludes liability for death or personal injury caused by our negligence, or for fraud.

You agree to indemnify PTL and its officers, employees, and agents against claims, losses, and reasonable costs arising from your misuse of the Platform, your breach of these Terms, or your infringement of another person's rights, except to the extent caused by PTL's own negligence or unlawful act.

You may stop using the Platform at any time. We may suspend or terminate access where you breach these Terms, where required by law or a regulator, or where continued use would create an unacceptable safety or compliance risk. Health-record retention after account closure follows our Privacy Policy and applicable retention law (including the Digital Health Act 2023 where it applies).

These Terms are governed by the laws of the Republic of Kenya. Electronic signatures and records are recognised as provided under the Kenya Information and Communications Act (Cap. 411A) and related law.

Please contact us first so we can try to resolve the issue. If we cannot resolve a dispute within 30 days, either party may refer it to mediation under the Nairobi Centre for International Arbitration (NCIA) Mediation Rules. If mediation does not resolve the dispute, it may be referred to arbitration under the NCIA Arbitration Rules, seat in Nairobi, Kenya, unless a consumer is entitled to bring a claim in the Kenyan courts and chooses to do so.

We may update these Terms to reflect new features, products, or legal requirements. Material changes will be notified to registered users by email and/or an in-app notice at least 30 days before they take effect, unless a shorter period is required for safety or law. The "Last updated" date above always shows the current version. Continued use after the effective date means you accept the revised Terms.